Sales & Services Curriculum

• Marketing and Sales
• CRM: An Introduction to Customer Relationship Management
• Critical Elements of Customer Service
• Managing Customer Service
• Dynamite Sales Presentations
• Building Relationships for Success in Sales
• Overcoming Objections: Nailing the Sale
• Prospecting for Leads like a Pro
• Selling Smarter
• Telemarketing: Using the Telephone as a Sales Tool

Back to programme menu